I just came across this article on PCWorld.com which confirmed what always annoyed me. It is Facebook’s usability. I used to think (a bit ridiculous though but anyway) may be it is Microsoft’s legacy passed on to Facebook to make things unnecessarily complex and useless, and to turn deaf on to users when they expect something and something intelligent until things start slipping out of hands.
I must accept that despite using Facebook for years I still don’t get it fully. Why simplest of things are buried deep down in confusing maze of pages, settings and menus? Why every one of my contacts is added as ‘Friend’? Why it is difficult to control what I share? Why there’s no direct link to pages that I created using the same account? Why navigation changes so drastically from one section to another? Why I’m not in control of my experience? … and the list goes on including privacy concerns.
Usability is science but not a rocket science. Users tend to react fairly quickly online and we have seen how some big online setups have been deserted by their users who were in millions. Google+ is built upon Facebook’s shortcomings to provide users with what they have been expecting for so long. It may not matter to some but for me it is what I wanted and I fully recommend it.
To Facebook, best of luck.